Privacy Policy

Last Updated: January 6, 2026

Introduction

Baliraja Agro Solutions ('we', 'our', or 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information that you provide directly to us and information automatically collected when you use our services:

Personal Information

  • Phone number (for OTP authentication and order communication)
  • Full name
  • Delivery address (Village, Taluka, District, State, Pincode)

Order Information

  • Products purchased
  • Payment method and transaction details
  • Order history and preferences

Technical Information

  • Device information, IP address, browser type
  • Pages visited, time spent on pages, links clicked
  • Cookies and similar tracking technologies

How We Use Your Information

  • Process and fulfill your orders
  • Authenticate your identity using OTP
  • Send order updates, delivery notifications, and customer support
  • Improve our products, services, and user experience
  • Send promotional communications (with your consent)

OTP Authentication

We use MSG91 service to send One-Time Passwords (OTP) to your mobile number for secure authentication:

  • OTP messages are sent via MSG91, a third-party SMS service provider
  • Your phone number is used solely for authentication and order communication
  • OTPs expire after a short period and are securely transmitted

Payment Information

All payment transactions are processed through Razorpay, a secure payment gateway. We do not store your complete credit card, debit card, or banking information. Razorpay handles all payment data in compliance with PCI-DSS standards.

Third-Party Services

  • Razorpay: Payment processing and transaction management
  • MSG91: SMS and OTP delivery services
  • YouTube: Embedded educational videos (subject to YouTube's privacy policy)
  • Vercel: Website hosting and infrastructure

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

  • Access and receive a copy of your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data
  • Withdraw consent for data processing at any time

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and remember your preferences. You can control cookies through your browser settings.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@baliraja-agro.com
Phone: +91 9876543210